Request Your Initial Assessment

Please review ALL of the following information prior to proceeding to the next step.

Payment Options & Scheduling

WNY Orofacial can only currently accept Aetna (NY) and United insurance Plans- please confirm your coverage through this link. No other insurance plans will allow us to direct bill at this time. Please read all info below to understand your responsibility for payment:

While your insurance doesn't allow us to bill them directly, you may still have coverage! You should call your insurance company directly to confirm their coverage of private-practice IBCLC coverage before choosing this option.

In this situation, a "super bill" will be provided to you at your request after you've paid for your lactation services so that you can seek your own reimbursement from your health insurance provider. Some families receive 100% of what they pay back, while others may be reimbursed at your plan's out-of-network percentage rate. We make no guarantee of reimbursement from your plan, as these payments are made at the discretion of the insurance company, in accordance with your (or your baby's) individual benefit plan so we highly recommend that you confirm directly with your insurance carrier before you come in for your first appointment.

Cash-Pay Fees

Forms of Payment Accepted: HSA/FSA Cards, Cash, or Credit
We can now accept Afterpay! Please click here to see how that works.

If your insurance will NOT reimburse you for our services, the following is our cash-pay discount for services as of July 1, 2025:

Initial Assessment: $200 (90-minute Assessment)

Follow-Up Appointments: $125 (60-minute) or $75 (30-minute)

A further discount ($100 off initial assessments and $45 off follow-up appointments) is available for recipients of Medicaid, as this is one type of insurance that will never reimburse for our services... but please contact your elected representatives to request that they can help IBCLCs can become licensed in the state of NY so that we can be reimbursable for everyone!

Please note that due to the incredible frequency of people booking appointments, not showing up, and changing their card information to avoid no-show protection fees, we are now requiring payment in full at the time of booking. In the event that you qualify for a Medicaid discount, please tell us during your first appointment and we will refund you the difference.

Cancelation Policy:

We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment. Appointments canceled or rescheduled more than 48 hours in advance of your appointment will incur no cancelation fee. Every effort will be made to reschedule your appointment ASAP; please reach out to us as soon as possible. Appointments canceled less than 48 hours from the appointment time will be subject to a prorated cancelation fee; appointments canceled less than 24 hours from the appointment time will be subject to your full appointment fee.

Now that you understand your payment options, you may proceed to scheduling:

We strongly believe that we have a responsibility to our clients as well as to the public at large to help spread our knowledge and expertise of complex lactation support, tethered oral tissues, and orofacial functional development to other providers. As such, you may have a visiting professional or apprentice IBCLC/Lactation Student present during your appointment. You ALWAYS have the right to refuse any additional observers in the room who do not work directly with WNY Orofacial.

Virtual and Home-based Appointments are also available! Please reach out to discuss pricing and availability.

We highly recommend that families with multiple children to be assessed and/or treated to keep in mind that it will take longer to provide each of your children the same high-quality services, so please schedule a separate appointment for each child. We can not assess multiple children during the same appointment slot.